Support Desk Associate

Job title: Support Desk Associate in Atlanta, GA at Sales Match
Company: Sales Match
Job description: Job Title: Remote Support Desk Associate
Hourly Pay: $21 - $27/hourSummary:We’re hiring a Remote Support Desk Associate to provide friendly, entry-level assistance to customers and internal teams. In this fully remote role, you’ll respond to common support inquiries through email or chat, offer basic help like password resets and resource guidance, and ensure requests are recorded and routed properly. You’ll play an essential role in making sure support runs smoothly and that users get fast, helpful responses. If you’re organized, calm under pressure, and enjoy helping others with clear, written instructions, this position could be a great fit.Job Responsibilities:Respond to simple support questions via chat, email, or ticket systemsAssist with basic tasks like account lookups, resets, or access requests * Log all inquiries in the system and forward complex issues to senior supportKeep records clear and updated for ongoing trackingFollow up with users to confirm their issues are resolved * Work collaboratively with your remote teammatesQualifications:Strong written communication and attention to detailComfortable navigating support tools and systemsDependable, calm, and focused in a remote settingQuiet, distraction-free home workspace with reliable internet * Prior experience in customer service or help desk is a plusPerks & Benefits:Pay range: $21 - $27 per hourFully remote role with consistent support hoursPaid training and ongoing team guidanceLow-stress, collaborative work environmentRoom to advance into technical or senior support roles
Expected salary: $21 - 27 per hour
Location: Atlanta, GA
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