Job Description
About the position
This position provides Application Support for internal users for
various mission critical systems / applications. This position is also
responsible for daily response to issues related to system functions, report
authoring and ongoing rollout of systems.
- Responsibilities
- Responds to, defines, researches, and resolves customer issues referred by level one support.
- Functions as the liaison between vendors and BankUnited business units.
- Demonstrates excellent oral and written communication skills.
- Provides subject matter expertise and participates in projects related to new and existing applications.
- Follows defined change control process to test and install system patches, upgrades, or features.
- Maintains system files and monitors system configurations to ensure data integrity.
- Reviews, analyzes, and installs application systems in support of the Business lines.
- Consults with users to identify current operating procedures and to clarify objectives.
- Documents and write manuals to describe installation and operating procedures.
- Monitors the ticket flow, re-assigns tasks as needed to keep an even balance of work within the department.
- Communicates and is the focal point for the dissemination of information from management to the team and vice versa.
- Recommends and assists with developing improvements around support processes, tools, standards and the overall performance and level of support provided bythe team.
- Troubleshoots areas of poor performance and identifies effective solutions to resolve issues both in the immediate future and for the longer term.
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. BankSecrecy Act, US PATRIOT Act, etc.).
- Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
- Requirements
- Bachelor's degree in computer information systems, and/or engineering or equivalent work experience related to application systems may be considered
- Scrum Master Certification or equivalent required.
- 4 - 6 years of Banking experience supporting applications required.
- 1 year of experience working in Cloud AWS required.
- Minimum 4 - 6 years of computer-related support experience.
- Experience researching and keeping "abreast" of industry technical/ business information security requirements and translating those requirements to theBanks information environment.
- Strong technical and communication skills
- Customer service skills.
- Vendor management skills.
- Problem solving skills.
- Nice-to-haves
- Knowledge in payments AML and/ or Fraud and screening processes preferred.
- Experience with Actimize Xceed, Actimize Essentials, and LexisNexis Risk Solutions.
- Six Sigma Green Belt, Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), and/or ITLM Certified preferred.
- Candidates residing in locations within BankUnited's footprint may be given preference.
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