Job Description
Technical Support Specialists require a mix of customer support and entry-level technical knowledge. Ability to answer support requests from customers, resolve technical issues, providing feedback on basic product functionality questions, and appropriately routing non-support related requests to a higher level of expertise. The ideal candidate will provide superior support to the... end-user.
Essential Duties and Responsibilities: (Other duties may be assigned)
Β Speak with existing and new customers to diagnose and repair faults for a variety of products and services
Β Solve complex customer challenges and regain customer confidence by building rapport with customers and using company systems to resolve concerns
Β Provide timely resolution to customers experiencing technical issues by guiding customers through corrective steps
Β General knowledge of company, products, and/or services
Β Obtain customer information and enter into various CRM systems
Β Adhere to QA requirements and utilize a call flow
Β Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information
Qualifications:
Β Internet speed at your home must be at least 20mbps
Β Minimum 3-6 months of telemarketing, retail, or sales experience; in-person or via phone
Β Technical PC experience (Windows, preferred)
Β Ability to work independently as well as part of a team (Promotes positive work environment)
Β Analytical and problem-solving skills
Β Proficient in multi-tasking
Β Excellent communication skills (Professional demeanor)
Β Ability to build rapport with customers and exhibit empathy
Β Proficient with technology applications; email, Internet browsers, search engines and data management systems
Β Basic math skills
What We Offer:
Β Attendance Bonus
Β Fun and Friendly work environment
Β Flexible schedules
Β Benefits; medical, dental, and vision
Β Excellent advancement opportunities
Β Amazing Referral Program Β Earn $400 for every referral hired after they work 340 hours (60 days)!
Job Type: Full-time
Pay: $12.15 - $14.00 per hour
Benefits:
Β 401(k)
Β Dental insurance
Β Employee assistance program
Β Employee discount
Β Health insurance
Β Life insurance
Β Paid time off
Β Parental leave
Β Referral program
Β Retirement plan
Β Vision insurance
Schedule:
Β 8 hour shift
Β Evening shift
Application Question(s):
Β Are you willing to undergo a background check, in accordance with local laws and regulations?
Education:
Β High school or equivalent (Required)
Experience:
Β entry level tech support: 1 year (Preferred)
Β Windows 10: 1 year (Preferred)
Β Call center: 1 year (Preferred)
Β customer service: 1 year (Preferred)
Work Location: Remote
Apply Now