Job Description
- Job Description:
- Simplify the use and integration of Experian's products by creating valuable content for both developers and everyday users.
- Ensure documentation reflects the highest quality and fosters trust.
- Help shape and scale documentation, creating engaging and informative content for developers.
- Ensure technical content drives developer efficiency and lower cognitive load, while maintaining clarity, accuracy, and consistency.
- Report into the Lead Product Manager of Platform Experience.
- Work with engineering and product teams to create documentation for new product features, API updates, and integrations.
- Develop long-term content strategies to organize and make documentation easily discoverable for developers.
- Conduct regular content reviews and maintain high documentation standards.
- Collaborate with engineering, product, customer support, and other partners to ensure technical content meets the needs of users and developers.
- Establish writing best practices for internal and external documentation.
- Identify areas for improvement in existing content and processes and implement enhancements to improve documentation workflows.
- Requirements:
- 5+ years of experience in Technical Writing, especially within B2B SaaS environments.
- Experience translating complex concepts into concise documentation.
- Expertise in API documentation and an understanding of software development processes.
- Proficiency with tools such as Markdown, Git, and JIRA.
- Experience with modern development workflows and an ability to work within a "docs-as-code" environment.
- Familiarity with version control systems and CI/CD pipelines.
- Comfortable collaborating with technical teams, including developers, engineers, and product managers.
- Experience writing about one or more backend languages like Ruby, Go, Python, PHP, Node, or Java is valuable.
- The ability to read front-end technologies, such as HTML, CSS, and JavaScript, are a plus.
- Experience with documentation generation tools and automation, and experience using AI tools to help identify changes, drift, and errors in documentation
- An understanding of user experience principles, content design, and accessibility in technical writing.
- Experience with large-scale information architecture projects.
- Experience learning new technologies and documenting the latest software products.
- Benefits:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible schedule, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
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