Job Description
- Job Description:
- Provide accurate information about eligible benefits and answer questions
- Troubleshoot issues and document case notes
- Facilitate virtual and in-person classroom training sessions
- Collaborate with Operations to improve efficiency and effectiveness
- Track training completion and manage onboarding activities for new employees
- Support queue management by monitoring incoming calls or case escalations
- Partner with the QA Supervisor to conduct analyses and evaluations
- Requirements:
- 2 + years of call center / customer service training experience
- Advanced proficiency with Microsoft Office Suite and database software applications
- Excellent oral presentation skills
- Excellent interpersonal communications and writing skills
- Knowledge of the Call Center environment
- Ability to work remotely and navigate various technology platforms (Zoom, MS Office Suite-Teams, Outlook, Google Suite, etc.)
- Benefits:
- Competitive compensation
- Generous PTO
- Holidays
- Medical, dental, and vision plans
- Flexible Spending Accounts
- Health Savings Accounts (HSA)
- Employee Assistance Program (EAP)
- Wellness offerings
- CalPERS retirement program
- Optional 403(b) and 457 Retirement plans
- Tuition reimbursement
- Public Service Loan Forgiveness certified employer
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