Job Description
I’m looking for an experienced Twilio Flex expert to help me set up and customise a contact center for my business. I already use Twilio for calls, SMS, and automation, but I want to transition to Twilio Flex for a more efficient contact center solution.
Scope of Work:
✅ Twilio Flex Setup: Enable Flex within my existing Twilio account and configure the platform.
✅ Features to Implement:
SMS Window: Real-time SMS messaging inside Flex.
Contact List: Display contacts (integrate with Google Sheets, Twilio Sync, or a CRM).
Dialler: Allow agents to call contacts directly from Flex.
Call & SMS History: Show past interactions for each customer.
✅ Integrations: Sync with my current Twilio phone numbers and automation setup.
✅ Automation: Set up call routing, automatic SMS replies, and priority handling.
✅ Training: Brief overview to help my team use the new system efficiently.
Ideal Candidate:
Strong experience with Twilio Flex, Twilio APIs, TaskRouter, Studio, and Functions.
Familiar with integrating Google Sheets, CRMs, or external databases.
Experience in building call/SMS workflows in Twilio.
Can work independently and provide guidance on best practices.
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