Job Description
Core Information:
- Position: Pharmacy Customer Services Associate
- Start Date: Immediate openings available
- Location: Remote
- Compensation: a competitive salary
- Company: Workwarp
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In this role, you will be trained to perform entry-level customer service work. This involves providing external customer service support by receiving and responding to information and/or program service inquiries. Works under close supervision with specific tasks assigned for completion. Representatives must display the qualities of customer service, professionalism, patience, and a people-first attitude with each task performed. Candidate must complete a 4-week course of training and education with a focus on general healthcare processes related to becoming a Health Care Associate at AssistRx. Content is focused on rules and regulations pertaining to handling the patient's Protected Health Information (PHI), Pharmacy Benefit Structure, and understanding the similarities and differences between Commercial Insurance and Government Insurance programs.Job Details:
ΓΒ Compensation: $19/HR + Shift Differential
ΓΒ Location: 9400 Southpark Loop |SUITE 200 | Orlando, FL 32819
ΓΒ Schedules:
ΓΒ M-F 11-8pm EST
ΓΒ Mon-Wed and Friday: 10:30am-7:30pm, Saturday: 9:00am-5:30pm, OFF: Sunday and Thursday
ΓΒ Wed-Sun: 9:00am-5:30pm OFF: Monday and Tuesday
ΓΒ Mon- Fri 9:00 am to 6:00 pm
ΓΒ Remote: Work From Home after 120 Days
ΓΒ Start: ASAP
Requirements
ΓΒ Collaborate with other call center representatives to improve customer service
ΓΒ Guide callers through requirements to process a pharmacy benefit investigation
ΓΒ Field customer calls to provide complete and accurate answers to all queries and concerns
ΓΒ De-escalation support and resolution for dissatisfied customers
ΓΒ Performs other related duties as needed
Basic Qualifications:
ΓΒ 3+ years working in a direct-to-consumer or customer environment
ΓΒ High School diploma or equivalency required
ΓΒ Ability to learn quickly, multi-task, and have basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
ΓΒ Positive demeanor and clear understanding of professional boundaries with clients (empathetic, responsive, patient, and conscientious)
ΓΒ An aptitude for conflict resolution, problem-solving, and negotiation
ΓΒ Ability to follow explicit directives
ΓΒ Intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills
ΓΒ Schedule flexibility with holiday and weekend rotation may be required
ΓΒ Highly reliable with the ability to maintain regular attendance and punctuality
ΓΒ The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Preferred Qualifications:
ΓΒ 2 years of higher learning education
ΓΒ Previous work experience in a highly dynamic and changing environment
Benefits
ΓΒ Medical, dental and vision benefits become effective the first day of the month following 30 days of employment
ΓΒ Employees are fully vested in their 401(k) after 90 days of employment
ΓΒ PTO is preloaded; not accrued. New employees are prorated 100 hours of PTO (12.5 days) and then increased to 140 hours (17.5 days) upon anniversary
ΓΒ Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire Apply Job!
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