VoIP Engineer

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Position- Voice Engineer with Genesys Cloud

Location- 100% Remote

Duration- 6 + Months

JD-

Experience 5 to 7 Years Location US CDT Technical Skills Primary Design configure and implement Microsoft Teams voice services including voice policies call routing and call recording

Develop and maintain documentation for Teams voice services including procedures best practices and troubleshooting guides

Plan and execute migrations of voice infrastructure to Microsoft Teams leveraging Genesys Cloud integration where applicable

Handle the Genesys Cloud platform including user accounts permissions and access control

Collaborate with senior voice engineers’ colleagues vendors and stakeholders to implement new voice services and enhance existing ones

Design and implement Genesys Cloud integrations with Microsoft Teams for enhanced contact center functionality eg call routing agent desktop integration etc

Technical Skills Required

· Genesys Cloud Cisco Unified Communications Manager Call Manager Cisco Unity Connection Voice Gateways SIP Trunking Voice Codecs

· Troubleshooting and Problem-solving Skills Network Security Principles and Best Practices Strong understanding of VoIP SIP and other voice technologies

· Proven experience with Microsoft Teams voice services including voice policies call routing and call recording

· Extensive experience with Genesys Cloud Voice including its architecture features and integration capabilities

· Experience with contact center technologies and workflows is a plus

Technical Skills Secondary

· Cisco Certifications CCNA Voice CCNP Voice CCIE Voice

· Experience with Corporate Restructuring Activities

· Experience with Network Diagrams and Documentation

· Knowledge of Industry Trends and Advancements in Voice Technologies Soft

Skills Required

· Communication and Interpersonal Skills

· Collaboration with Cross Functional Teams

· Technical Support to Endusers